Immigration Paralegal

Please see the Burr & Forman LLP website for more information and to apply.  

Project Administrator

The Project Admin supports project teams by managing project documents, assisting with permitting, and construction closeout. The Project Admin sets up and archives projects, coordinates project-related tasks, and supports project managers with document preparation and communication. The role involves managing subconsultant authorizations, invoicing, and tracking accounts receivables. This role requires strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.

Key Qualifications 

• Exceptionally positive attitude and energy

• Proficiency in customer service and advanced written and verbal communication skills

• Advanced organizational capability, analytical ability, and problem-solving skills

• Demonstrated excellence in managing multiple tasks, personal time management, and coordination among teams of people

• Proficiency with Microsoft software

• Experience in design, land or infrastructure development, or real estate preferred

• 2 years of college or an Associate’s Degree required.

• 2 years of construction or development permitting experience.

• Familiarity with Adobe PDFs, Microsoft Suite, and project-related software.

• US Driver's License required. 

Patrol Lieutenant

Job Summary

The purpose of this position is to perform advanced protective service and administrative work in enforcing laws for the Town of Bluffton (Town). Duties include overseeing various units within the Department including the Criminal Investigations Division; planning, coordinating, and supervising the work of assigned units; enforcing the law; handling personnel matters; preparing and maintaining records and files; managing hiring, retention, training, fleet administration, supplies, and records operations; preparing various reports; and providing assistance to the public.  

Essential Job Functions

• Oversees and coordinates the work of assigned units. 
• Gives suitable police assignments and instructions to sergeants and police officers 
• Supervises the activities of a sergeants and police officers; reviews officers’ reports and paperwork for correctness; and ensures work product follows proper procedures.. 
• Handles personnel matters; maintains records. 
• Works criminal cases as needed. 
• Processes evidence. 
• Guides, teaches, and trains assigned officers on police duties, including officer safety, liabilities, and ethics. 
• Reviews officers’ incident reports, citations, and activity reports for completeness and accuracy. 
• Responds to major incidents within the Town; coordinates a successful resolution. 
• Reviews assigned employees performance; documents; and provides appropriate recognition or addresses issues when appropriate. 
• Provides assigned employees with needed advice; assists when difficult problems arise. 
• Serves as Administrator for investigative resources within the Department such as ROCIC, SARIC, NW3C, etc. 
• Attends parole hearings, Court, and grand jury hearings. 
• Administers the Crimestopper’s Program for the Department. 
• Assures that Police objectives are met and archived. 
• Prepares written reports. 
• Attends training and meetings. 
• Performs other related duties as assigned.  

Qualifications

Education and Experience: 

Associate’s degree (Bachelor’s degree preferred); and eight (8) years of law enforcement work experience including supervisory experience; or equivalent combination of education and experience.   

Licenses or Certifications: 

• Valid South Carolina driver’s license.  
• Possess a South Carolina Criminal Justice Training Academy certification.   
• Have completed Supervisory Training.  
• Desire Certification/Training as follows:  
  • NCIC Certification; Internal Affairs; Police Applicant Background Investigations; Basic and Advanced Crime Scene Processing; Advanced Interviewing Techniques; Drug Unit Commander; Officer Involved Shootings; Homicide Investigations; Command Institute for Law Enforcement Executives; Executive Leadership; and Managing the Criminal Investigations Unit. 

Special Requirements:  

May be assigned collateral duty assignments to assist sergeants, detectives, traffic unit, victim advocate, etc.   

Knowledge, Skills and Abilities:    

• Knowledge of police methods, practices, and procedures. 
• Knowledge of pertinent federal and state laws and municipal ordinances. 
• Knowledge of the rules and regulations of the Police Department. 
• Knowledge of the geography of the Town and location of important buildings. 
• Knowledge of supervisory practices and principles. 
• Skill in using firearms. 
• Skill in operating a police vehicles. 
• Skill in establishing and maintaining maintain effective relationship with associates and the general public. 
• Skill in communicating, both verbally and in writing. 
• Ability to carry out oral and written instructions. 
• Ability to prepare clear reports, 
• Ability to deal professionally, courteously, and fairly with the public. 
• Ability to analyze complex problems. 
• Ability to adopt quick, effective, and reasonable courses of action when dealing with hazardous circumstances. 
• Ability to lead, manage, and direct the activities of law enforcement personnel. 
• Ability to effectively evaluate the quality and quantity of work of employees.  

Physical Demands & Work Environment

The work is light work. The employee is frequently required to apply 10 pounds of force to lift, carry, push, pull or otherwise move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, feeling, grasping, handling, perceiving sounds at normal speaking levels, kneeling, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, visual acuity to determine accuracy or observe facilities, and walking. 

Duties are performed primarily in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic. The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patrol Sergeant

Job Summary

The purpose of this position is to perform protective service work service as a shift supervisor and to enforce laws for the Town of Bluffton (Town). Duties include; responding to emergency police situations; driving or walking to observe illegal or suspicious activities; enforcing laws and maintaining law and order, and providing assistance to the public. This position may be assigned to any of the following: School Resource Officer Supervisor, Community Action Team Supervisor, and/or Patrol Supervisor.   

Essential Job Functions

• Operates patrol vehicle or walks to observe for violations of traffic laws, suspicious activities or persons, and disturbances of law and order; operates specialized police equipment. 
• Assists in the direction and supervision of activities of a shift; reviews officers’ reports and paperwork for correctness; and processes evidence. 
• Prepares and conducts shift briefings. 
• Guides, teaches, and trains assigned officers on police duties, including officer safety, liabilities, and ethics. 
• Oversees new hire training; registers new hires to academy; tracks Officer certifications; sets-up training programs; maintains armory; and attends Court proceedings. 
• Oversees front desk; handles walk-ins; completes FOIA/Rul3 5/subpoena requests; enters information on warrants, citations, and trespassing notices. 
• Receives and relays directives, assignments, and special orders to assigned Police Officers. 
• Oversees supervision of certain cases and assignments depending on situation. 
• Reviews officers’ incident reports, citations, and activity reports for completeness and accuracy. 
• Reviews assigned employees performance; documents; and provides appropriate recognition or addresses issues when appropriate. 
• Assists (or conducts) in investigations of direct reports who may be in violation of the law or policy; recommends disciplinary action if appropriate. 
• Assumes immediate supervision for major incidents and/or emergencies involving patrol shifts. 
• Guides and coaches officers in preparation and the prosecution of Municipal Court cases, as well as case preparation for solicitors regarding general sessions cases. 
• Guides and coaches officers in courtroom testimony. 
• Attends training in reference to legal, homeland security and officer safety updates. 
• Operates various equipment for marine patrol and law enforcement. 
• Obtains and evaluates bid proposals and quotes on various equipment needed. 
• Communicates with other agencies as needed. 
• May be assigned to collateral duty assignments such as detective, traffic unit, victim advocate, etc. 
• Performs other related duties as assigned.  

Qualifications

Education and Experience: 

High school diploma or equivalent including advanced training relevant to law enforcement (Associate or Bachelor’s degree preferred); and six (6) years of law enforcement work experience including at least two (2) years’ experience as a Supervisor of Sergeant or higher; or equivalent combination of education and experience.   

Licenses or Certifications: 

Valid South Carolina driver’s license.  

Possess a South Carolina Criminal Justice Training Academy certification.   

Special Requirements:  

None. 

Knowledge, Skills and Abilities:    

• Knowledge of police methods, practices, and procedures. 
• Knowledge of the rules and regulations of the Police Department. 
• Knowledge of the geography of the Town and location of important buildings. 
• Knowledge of supervisory practices and principles. 
• Skill in using firearms. 
• Skill in operating a police vehicles. 
• Skill in establishing and maintaining maintain effective relationship with associates and the general public. 
• Ability to carry out oral and written instructions. 
• Ability to prepare clear reports.
• Ability to deal professionally, courteously, and fairly with the public. 
• Ability to analyze situation. 
• Ability to adopt quick, effective, and reasonable courses of action when dealing with hazardous circumstances. 
• Ability to lead, manage, and direct the activities of law enforcement personnel. 
• Ability to effectively evaluate the quality and quantity of work of employees.  

Physical Demands & Work Environment

The work is light work. The employee is frequently required to apply 10 pounds of force to lift, carry, push, pull or otherwise move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, shouting to be heard above ambient noise, visual acuity to analyze data/work with color or depth perception/determine accuracy or observe facilities/operate motor vehicles or equipment/inspect defects or fabricate parts, and walking.

Duties are regularly performed outdoors under various weather conditions with: exposure to fumes, airborne particles, and bloodborne pathogens; exposure to toxic substances, electrical hazards, and explosives; exposure to vibrations and loud noises (such as traffic); and occasionally working in cramped or high places. Work requires dealing with potentially hostile or violent individuals, performing strenuous tasks, or potentially wearing protective gear such as respirators. Duties are also performed in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic.   

The Town of Bluffton has the right to revise this job description at any time. This

 description does not represent in any way a contract of employment.

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patrol Corporal

Job Summary

The purpose of this position is to perform protective service work and enforce laws for the Town of Bluffton (Town). Duties include; enforcing laws; investigating criminal activity; ensuring safety of public; maintaining records and files; testifying in Court; and preparing reports.  

Essential Job Functions

• Operates patrol vehicle or walks to observe for violations of traffic laws, suspicious activities or persons, and disturbances of law and order; operates specialized police equipment; and maintains a visible police presence throughout the community. 
• Interviews victims and witnesses; obtains additional information regarding crime, accident, violation, etc. 
• Investigates crimes; collects and processes evidence; and conducts searches. 
• Responds to radio dispatches; answers calls and complaints; serves warrants, summons, etc.; and completes arrest records. 
• Participates in illegal drug enforcement operations; conducts surveillance. 
• Makes arrests and testifies in Court; prepares incident and various special reports. 
• Enforces traffic laws; investigates accidents; issues traffic citations; directs traffic; and provides first responder medical assistance. 
• Provides police escorts, directs traffic; performs residential and commercial security checks. 
• Participates in a variety of in-service and special training programs. 
• Responds to and investigates domestic disputes; assists other law enforcement agencies when assigned. 
• Reports dangers of defective streets, sidewalks, traffic lights or other hazardous conditions. 
• Performs Quartermaster duties; maintains inventory of Police uniforms and equipment. 
• Provides information on uniforms/equipment/vehicles for budget purposes. 
• Schedules vehicle maintenance for the Department; maintains collision records; arranges for repairs; and deals with fleet administration issues. 
• Conducts background investigations for new hires.; assists with recruitment tests and oral boards. 
• Registers recruits for the academy. 
• Assists with training duties. 
• Provides police escorts, directs traffic; performs residential and commercial security checks. 
• Participates as a Field Training Officer. 
• Performs other related duties as assigned.  

Qualifications

Education and Experience: 

High school diploma or equivalent including advanced training relevant to law enforcement (Associate or Bachelor’s degree preferred); and four (4) years of law enforcement work experience including at least one (1) year experience with the Bluffton Police Department; or equivalent combination of education and experience.   

Licenses or Certifications: 

• Valid South Carolina driver’s license.  
• Possess a South Carolina Criminal Justice Training Academy certification
• Sworn Police Officer Certification. 

Special Requirements:  

None. 

Knowledge, Skills and Abilities:    

• Knowledge of police methods, practices and procedures. 
• Knowledge of the rules and regulations of the Police Department. 
• Knowledge of the geography of the Town and location of important buildings. 
• Skill in using firearms. 
• Skill in operating a police vehicles. 
• Skill in establishing and maintaining maintain effective relationship with associates and the general public. 
• Ability to carry out oral and written instructions. 
• Ability to prepare clear reports, 
• Ability to deal professionally, courteously, and fairly with the public. 
• Ability to analyze situation. 
• Ability to adopt quick, effective, and reasonable courses of action when dealing with hazardous circumstances. 

Physical Demands & Work Environment

The work is light work. The employee is frequently required to apply 10 pounds of force to lift, carry, push, pull or otherwise move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, lifting, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, expressing ideas by the spoken word, visual acuity to analyze data/work with color or depth perception/determine accuracy or observe facilities/operate motor vehicles or equipment, and walking. 

Duties are regularly performed outdoors under various weather conditions with: exposure to fumes, airborne particles, and bloodborne pathogens; exposure to toxic substances, electrical hazards, and explosives; exposure to vibrations and loud noises (such as traffic); and occasionally working in cramped or high places. Work requires dealing with potentially hostile or violent individuals, performing strenuous tasks, or potentially wearing protective gear such as respirators. Duties are also performed in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic.   

The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Residential Dispatcher

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust, diffuse conflict and hold others accountable.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

Desired Skills and Experience

Experience in HVAC or plumbing industry is preferred but not required.

What We Offer

• Our top performers are among the highest paid in Bluffton.
• Medical Insurance -- we pay a percentage of your health, dental, and vision insurance premiums. We also offer life insurance, short-term and long-term disability through a third-party provider. (A 90-day waiting period applies)
• New technology
• Retirement plan with a company match
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same value along with you when you join our team. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Dyess Air & Plumbing.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Application Question(s):

• How many years of customer service experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person 

Part Time Sales Associate

Charleston Shoe Co. takes pride in offering an affordable, comfortable, and versatile shoe for the everyday woman. Offering many cobblestones-to-cocktails shoe styles, we are geared toward designing for the modern woman who needs to be on her feet while staying fashionable all day long! Walk through the cobblestone streets of Charleston, then dance into evening cocktail parties in a pair of shoes that won’t let you down. All of our styles are custom designed in Charleston, SC. to be both comfortable and stylish while the sturdy construction will last for many years. Apply now to join our fun sales team!!! 

Experience

• A Fun, Friendly, Fashionable, Dependable team player, with a strong entrepreneurial spirit and startup mentality to be a part of our new Charleston Shoe Company stores 

• Retail sales experience (preferred) 

• Expert on trend and style that is reflective of the brand and footwear industry 

• Ability to drive sales through excellent customer service, strong visual presentation, and a “go getter” mindset 

Customer Connection

• Cultivates an environment of genuine customer connection 

• Demonstrates extraordinary service on the sales floor 

• Acts as a brand ambassador reflective of the company values and aesthetic 

• Understands and implements processes and utilizes tools to better service the customer 

• Expert on product knowledge 

Aesthetic Understanding & Application

• Contributes to presentation processes and upholds presentation standards 

• Supports product placement that is reflective of trend, reinforces brand messaging, and inspires the customer 

• Collaborates in a team environment the sharing of inspiration and idea generation 

• In charge of Organization of backroom and Shipping shoes to customers. 

Job Type: Part-Time 

Salary: From $15.00 per hour (hourly rate determined location and by experience)  

Sales Associate

Sales Associate duties and responsibilities include
working closely with customers to determine their needs, answer their
questions about our products and recommend the right solutions. You
should be able to promptly resolve customer complaints and ensure
maximum client satisfaction. To be successful as a Sales associate, you
should stay up-to-date with product features and maintain our store’s
visual appearance in high standards. Ultimately, the duties of a sales
associate are to achieve excellent customer service, while consistently
meeting the store’s sales goals.  

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• Proven work experience as a Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus   

Job Type: Full-time  

 Pay: TBD  

 Benefits: 

•  401(k) 
• Dental insurance 
• Health insurance 
• Paid time off 
• Vision insurance 

Schedule:  

• 8 hour shift  

Ability to commute/relocate:  

• Bluffton, SC 29910: Reliably commute or planning to relocate before starting work (Preferred) 

Experience:  

• Retail Associates & Cashiers: 2 year (Required) 

Work Location: In person  

HVAC Lead Installer

What’s in it for you to join the team:

• Competitive pay: Earn between $20.00 to $30.00 per hour with bonus and commission opportunities.
• Robust benefits: Medical, dental, vision, 401(k) with matching, and more.
• Gear up: Company vehicle, fuel card, tools provided, and uniforms.
• Grow and thrive: Opportunities for continued education and promotion within. 

Job requirements

• Minimum of 1 year of experience in the HVAC field
• Must pass a background check
• Must pass a drug screening
• EPA Universal License: Must have or be willing to obtain
• High School Diploma/GED required
• Valid Driver's License: Must have and maintain a clean driving record
• Ability to maintain communication with your install manager and team
• Follow Dyess's Service System on every install
• Keep your company truck clean, inside and out
• Keep your truck inventory up to date
• Properly complete paperwork
• Maintain a clean and professional appearance
• Participate in training allowing you to grow and develop as a professional
• Must be authorized to work in the United States 

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Company truck
• Dental insurance
• Employee discount
• Fuel card
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tools provided

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus

Education:

• High school or equivalent (Required)

Experience:

• HVAC: 1 year (Required)

License/Certification:

• EPA Certification (Required)
• Driver's License (Required)

Ability to Relocate:

• Bluffton, SC: Relocate before starting work (Required)

Work Location: In person 

Deposit Operations Manager - Coastal States Bank

Position Summary:

The purpose of the Deposit Operations Manager for Coastal States Bank is to oversee all deposit functions (i.e., wires, check processing, deposit services, government reporting, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, etc.). The Deposit Operations Manager will participate or lead various projects and participate in bank wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products. Builds and fosters a team of leaders capable of assuming increased responsibilities to support the bank during future growth and succession planning.  

Essential Functions:

1. Monitors work and resolves team issues as required. Answering inquiries and queries from internal stakeholders.
2. Resolves complex or non-routine issues or inquiries as needed.
3. Maintains relationships with business units; may use knowledge of issues to contribute to business development efforts.
4. Leads, mentors, and develops effective teams through communication and performance management. Generates enthusiasm for the bank and creates an environment in which employees are focused on high-quality client service.
5. Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
6. Advocates for change and innovation across the enterprise and identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels.
7. Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed
8. Provides technical and professional assistance, support and troubleshooting for issues related to the bank’s core to include payment processing, item processing, exception processing, and reconciliation and settlement activities.
9. Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Nacha, etc.)
10. Ensures all deposit and payment-related agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules
11. Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities.
12. Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity.
13. Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients
14. Demonstrates high degree of quality work, attendance and appearance
15. Apply expertise and judgement in providing quality, and complex client service and support to internal stakeholders daily, including phone interaction, problem resolution, and reconciliations.
16. Investigates reconciliation breaks across internal systems
17. Serve as the primary point of contact for internal stakeholders and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
18. Complete all mandatory training sessions as required by management.
19. Comply with bank procedures and follow regulatory, operational and security guidelines.
20. Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Supervisor.

Required Qualifications:

• 10 years banking deposit operations experience required with strong knowledge of core deposit system experience (product development, product setup, product change) digital and online banking products, payment systems (ACH, card, check, wire), lockbox services, operations risk management and regulatory requirements
• Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology
• Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
• Advanced communication, presentation and writing skills for internal and external audiences
• 5 years leadership experience required

Desired Qualifications:

• Project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management
• Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications
• Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency
• Experience with Merger & Acquisition activities
• AAP certification preferred, but not required.

Critical Success Factors:

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Professionalism
• Results Orientated
• Strong Ethics

Education:

• Associate or bachelor’s degree in related field is required.