Vacation Planner

Palmetto Dunes Oceanfront Resort is seeking a dynamic and customer-focused individual to join our team as a Vacation Planner. This role is essential in providing exceptional guest experiences from initial inquiry to departure. 

As a Vacation Planner, you will deliver world-class service and building lasting relationships with our guests throughout their planning process. Your responsibilities will include:  

• Guest Relations: Managing inbound calls and inquiries, providing comprehensive information about resort amenities, accommodations, and local attractions. 
• Sales and Booking: Converting leads into bookings by effectively promoting resort packages and activities. Utilizing lead management tools to track and follow up on potential guests. 
• Administrative Duties: Maintaining accurate records of guest interactions and bookings. Adhering to sales and operational procedures. 

To succeed in this role, you must possess:  

• Strong interpersonal and communication skills - written and verbal 
• Excellent organizational and time management abilities 
• A passion for sales and customer service 
• Proficiency in computer systems, including CRM software 
• Previous experience in the hospitality industry is preferred