Vacation Package Specialist
Are you an outgoing personality that enjoys
interactions with active vacation travelers? Do you have a genuine passion for
travel and vacations and can see yourself easily getting our future vacationers
excited about their stay at one of our exclusive resort destinations? Marriott
Vacations Worldwide is a world premier organization for Vacation Ownership with
resorts at destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true!
As a vacation company, Marriott Vacations Worldwide brings
people together. We believe in caring for each other, our customers, and the
world we all share. So how we do business is as important as the business we
do. It starts with a culture where you feel respected, inspired, and
appreciated. And we support your professional and personal development. This
helps you build a fulfilling career with lifelong growth
opportunities. This may be why we ranked No. 1 on Newsweek’s Top
100 Most Loved Workplaces® list. This recognition is based on associate
surveys around employee satisfaction and sentiment. Not only were we No. 1 in
Hospitality, but also the No. 1 Most Respected Company.
Marriott Vacation Club®, a leader in the vacation ownership
industry, is seeking motivated individuals with concierge and customer service
experience to join our award-winning sales and marketing team. We are currently
looking for driven individuals with outgoing personalities who are financially
motivated to work with guests at Marriott® hotel properties to promote the
Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge,
you will offer hotel guests financial incentives in exchange for learning about
our points-based ownership product.
What you will do?
Update information board on a regular basis to inform
employees of important events.
Provide assistance and guidance to employees who are
struggling with job duties (e.g., low package sales numbers).
Assign lead calls or emails to Sales Executives based on
line rotation.
Create spreadsheets to organize information related to Sales
and Marketing activities (e.g., mailing lists, tours).
Enter, retrieve, reconcile, and verify information in
software involved in the sales process. Contact appropriate individual or
department as necessary to resolve guest calls, requests, or problems.
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling.
Encourage guests or callers to purchase or schedule preview
package sales/tours and answer questions about property
facilities/services.
Assist management in hiring, training, scheduling,
evaluating, counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to
manager.
Follow all company policies and procedures; ensure uniform
and personal appearance are clean and professional; protect company assets.
Anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette.
Develop and maintain positive working relationships with
others.
Ensure adherence to quality expectations and standards;
identify, recommend, develop, and implement new ways to increase organizational
quality.
Read and visually verify information in a variety of
formats.
Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture
