Spa Concierge

SUMMARY

The Spa Concierge will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
Provide services to guests in a timely, courteous and proficient manner.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
QUALIFICATIONS

High school or equivalent education required
Minimum 2 -3 years of customer service experience in a hotel or Spa environment
Working knowledge of spa services and products
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English eloquently
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PREFERRED

Prior spa front desk/concierge experience
Luxury hotel experience strongly preferred
Bachelor’s Degree
PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.