Rooms Controller

ESSENTIAL FUNCTIONS 

Pre-register reservations in Opera and create welcome packets prior to guest arrival 

Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue 

Answer incoming phone calls, handle guest requests and room moves 

Assign rooms at least seven days in advance. 

Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time. 

They will ensure that all group welcome materials are distributed accordingly. 

In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours 

Assist the guest reception desk with guest check-ins 

Process third party billing requests 

Assist Concierge and Guest Services teams as needed. 

  

QUALIFICATIONS 

High school or equivalent education required; Bachelor’s degree preferred 

Previous customer service or luxury hotel experience required 

Requires strong English language communication skills, both verbal and written 

Must possess intermediate computer skills  

Individual must have the ability to solve problems and make rational decisions 

Knowledge of resort operations, its services, and facilities 

  

PHYSICAL REQUIREMENTS 

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and
colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, etc.