Reservations Supervisor

SUMMARY

The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long-term objectives, including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. The ideal candidate must be well-spoken, self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy. This individual must have a willingness to learn new processes, and the ability to merge into a dynamic work environment.

ESSENTIAL FUNCTIONS

Support the reservations, pre-arrival, group rooms coordinator and pbx associates.
Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives.
Accountable for a seamless reservations process while providing exceptional levels of customer service.
Communicate and develop associates to ensure all standards are met on a consistent basis.
Provide consistent quality assurance evaluations and feedback for associates.
QUALIFICATIONS

2 years’ experience in a luxury hotel required
Strong knowledge of reservations processes preferred
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Preferred experience with Opera Cloud & Revinate
Must possess a positive attitude
Exceptional guest recovery skills
Must be willing to participate in a learning environment
Must be dependable and available to work within the resort on weekends, nights and/or holidays
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
College degree preferred
PHYSICAL REQUIREMENTS

Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.