Reservations Agent

SUMMARY

The Reservation Sales Agent's primary responsibility is to capture as many reservations for the resort as possible. The individual would be responsible for educating and speaking with guests about their needs and desires for their visit. The ideal candidate must be well-spoken, self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, with a willingness to learn new processes, and the ability to merge into a dynamic work environment.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Assist guests by selling future room and home reservations
Act as a story teller and educator to describe the resort to guests
Work in a high paced environment
Ability to multi-task between phone, computer and conversation with guest with high attention to detail
Answer telephone calls and emails in a prescribed and professional manner
Assist customers with questions regarding their existing reservations
Deliver the highest standard of service to all customers
Efficiently manage daily correspondences and operational tasks to exceed customer expectations
Promptly follow up with guest inquiry leads for second chance bookings
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).  NAVIS/REVINATE Certification, Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business     
QUALIFICATIONS

High school Diploma or equivalent required
Minimum of two (2) years’ experience in a reservation or hospitality industry  
Previous experience working in an upscale hotel preferred
Excellent telephone etiquette and verbal and written communication skills required
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
NAVIS Certification is a plus
PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.