Operations Manager

INDIGO RUN
Job Description: Operations Manager
Reports to the General Manager
Last Updated: 8/01/22
Exempt

The Operations Manager, under policies established by the Indigo Run Community Owners Association (IRCOA) Board of Directors, and under the direction of the General Manager, directs, establishes, maintains and operates maintenance services, equipment, facilities and common property areas owned and/or maintained by the IRCOA.

Indigo Run Community Owners Association is seeking an Operations Manager. The Operations Manager, under policies established by the Indigo Run Community Owners Association (IRCOA) Board of Directors, and under the supervision of the General Manager, directs, establishes, maintains and operates maintenance services, equipment, facilities and common property areas owned and/or maintained by the IRCOA. Please send resume and cover letter describing how your qualifications would meet our requirements to:
Damon [email protected]
843-689-7300

Duties and Responsibilities

Recommend Operations Department policies and procedures to the General Manager for Board of Directors review/approval.
Ensure that all aspects of the Operations Department of the IRCOA are conducted in accordance with the governing documents of the Association, and applicable local, state and federal laws.
Carry out Board of Directors policies and directives of the General Manager and assume responsibility for all Operations equipment and vehicles.
Direct all meetings of the Operations Department, attend related committee meetings, staff meetings and represent the Department of Operations at Board of Directors meetings.
Supervise Operations personnel to ensure the effective operations and maintenance of all IRCOA facilities, roadways, equipment and grounds.
Establish and maintain a preventative maintenance schedule on all IRCOA owned vehicles, facilities and equipment.
Provide direction, training and discipline of the Operations Department employees.
Prepare and periodically update job descriptions for all Operations staff positions. Recommend staff structure and provide advice on salary levels for the various Operations staff positions.
Establish training standards for all areas involving Operations (roads, grounds, drainage, recreation facilities, vehicles, etc.).
Recruit, interview and recommend to the General Manager all candidates to fill staff vacancies. Prepare performance reviews on all Operations employees.
Continually review and evaluate maintenance operations, staffing levels and equipment usage and requirements for cost effectiveness and efficiency.
Prepare on a timely basis all reports and studies required to satisfy statutory requirements related to the Operations Department.
Inspect facilities and properties on a regular basis to ensure proper maintenance and repairs as needed.
Establish and maintain appropriate liaison and professional contacts with related service providers (Hilton Head PSD, Spectrum, Hargray, Palmetto Electric, etc.).
Maintain a professional relationship and coordinate maintenance and services as appropriate with the owner of the Recreation Amenities and the Owners Club.
Provide support to other departments as required.
Respond to and resolve property owners' Operations and maintenance concerns, questions, problems and complaints.
Evaluate services to be provided by outside contractors, obtain appropriate bids and negotiate contracts, subject to General Manager/Board approval.
Monitor and verify work performed by contractors including electronic security equipment, landscape maintenance, lagoon maintenance, etc.
Follow IRCOA procedures and procurement procedures in the purchase of necessary supplies, materials and services at the most reasonable prices for quality required.
Assist the Administrative Department in assigning and tracking expenses to the appropriate line item in the budget.
Maintain inventory of maintenance equipment and keep records of road and path resurfacing, drainage maintenance, curb and gutter repairs, etc.
Develop an annual budget, including capital equipment and personnel requirements, to achieve the desired level of Operations effectiveness.
Establish effective administrative procedures, including data processing usage, a work order system and follow-up, required to ensure efficient operations and timely response to the requirements of the community.
Support special events and programs, as required.
Performs essential tasks related to hurricane preparedness and evacuation, as required.
Serves as the Field Person for the Architectural Review Board (ARB) to include review of architectural plans prior to each meeting of the ARB; review and approval of site stake-out and clearing of trees; periodic site inspections of the construction to assure compliance with ARB approved plans; attend ARB meetings to provide information about site conditions.
Perform other such responsibilities and duties as may be assigned by the General Manager, or which may be deemed necessary or incidental to the performance of the responsibilities and duties described herein.

Skills Required

Comprehensive knowledge of Operations and Maintenance (Public Works) area.
Ability to formulate annual budgets and set objectives for the operation of the Operations Department.
Excellent analytical ability to develop project plans and work schedules.
Ability to promote and maintain positive community relations and communicate effectively with the IRCOA residents.
Ability to analyze and solve problems.
Supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Multi-task efficiently.
Exercise proper tact and diplomacy in all situations.
Work a flexible and regular schedule.
Proactive and team oriented; foster a cooperative work environment.
Ability to read and interpret complex architectural and engineered drawings and specifications.
Physical ability to perform job description.
Computer skills in a Windows Microsoft Office environment (Excel, Word, and Outlook) and use of internet search engines.
Working knowledge of and/or professional training in landscape management to include turf, shrubbery and forest management.
Working knowledge of general maintenance operations, vehicle repairs and maintenance, road repairs, storm water management and swimming pool operations.
Working knowledge of electrical, plumbing, heating and air conditioning, and carpentry helpful.
Experience in vendor selection and contract negotiation.
High skill levels in oral and written communications and the interpersonal skills required to react positively with other department heads, staff employees, residents, volunteers and representatives of other organizations.
Candidate must pass a background history check, a credit report check, and pass drug screening.
Valid driver's license required.

Education and Qualifications

Graduation from a recognized high school preferably supplemented by additional training in Operations and Maintenance areas. Bachelor of Science or related college degree preferred.
Training in forest management and certification as an Arborist desired.
At least five years of management and supervisory experience in Maintenance Operations or related field.

Physical Skills

Acceptable eyesight
Acceptable hearing
Walking, standing, kneeling, bending, pulling, stooping, driving
Heavy lifting (up to 40 lbs. regularly and up to 65 lbs. occasionally)

Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.