Hotel General Manager

Job Title: General Manager of The Inn and Club at Harbour Town

About The Inn and Club at Harbour Town:

The Inn and Club at Harbour Town is a premier luxury boutique hotel located in the heart of Sea Pines Resort, Hilton Head Island, South Carolina. We offer a unique combination of upscale accommodations, world-class amenities, and exceptional service. Our property caters to both leisure and business travelers, offering a peaceful retreat with unparalleled views and access to Harbour Town’s marina, golf courses, and renowned dining experiences. We are committed to delivering a personalized and unforgettable guest experience.

Position Summary:

The General Manager is responsible for overseeing all aspects of the hotel’s daily operations, ensuring the delivery of exceptional guest experiences, and achieving business objectives. This leadership role requires a strategic thinker with strong business acumen, excellent operational management skills, and a passion for hospitality. The GM will lead a team of department heads and associates to ensure that all operations run smoothly, while upholding the high standards of The Inn and Club at Harbour Town, including Forbes standards of excellence.

Key Responsibilities:

1. Leadership & Team Management

Lead, inspire, and develop a high-performing team that is passionate about delivering outstanding service.
Oversee hiring, training, and professional development of staff to ensure operational excellence and high morale.
Foster a positive and inclusive workplace culture that aligns with the hotel’s values and service standards.
Ensure clear communication between all departments to promote collaboration and efficiency.
Performs duties of other Inn employees as needed.
2. Guest Experience & Satisfaction

Ensure exceptional guest service standards are always maintained, leading by example and upholding Forbes standards.
Monitor guest feedback, resolve any issues or complaints promptly, and implement continuous improvement initiatives to exceed guest expectations.
Collaborate with the sales and marketing team to drive guest engagement and loyalty.
Oversee all guest touchpoints to ensure a seamless experience from check-in to check-out, including concierge services, in-room amenities, and personalized guest interactions.
3. Knowledge and Implementation of Forbes Standards

Demonstrate a deep understanding of Forbes Travel Guide standards and lead the hotel’s efforts to maintain Forbes status.
Ensure all guest services and hotel operations adhere to Forbes guidelines for luxury hotels, including personalized service, attention to detail, and exceptional hospitality.
Conduct regular training for the team on Forbes standards and instill a culture of excellence throughout the hotel.
Oversee Forbes inspections and audits, working proactively to address any deficiencies and maintain the hotel’s status as a luxury property.
4. Financial Management & Revenue Optimization

Monitor operational costs and implement strategies to optimize revenue and control expenses.
Work with the revenue management team to analyze booking patterns, pricing strategies, and market trends to maximize profitability.
Approve pricing for rooms, packages, and services, ensuring competitiveness within the market.
5. Operations & Quality Control

Oversee the day-to-day operations of all hotel departments,
Ensure compliance with health, safety, and regulatory standards, as well as Forbes’ quality requirements.
Maintain the property to the highest standards of cleanliness, maintenance, and aesthetic appeal, in accordance with Forbes luxury standards.
Implement and uphold standard operating procedures, ensuring consistency across all service areas.
6. Strategic Planning & Reporting

Provide regular reports to management on hotel performance, including financial reports, guest satisfaction data, and key performance indicators (KPIs).
Develop long-term strategic plans to improve operational efficiency, guest satisfaction, and profitability.
Participate in property development and renovation projects, ensuring alignment with brand standards and guest needs.
Qualifications:

Experience: Minimum of 5 years of senior leadership experience in hotel management, with at least 3 years as a General Manager or Director of Operations at a luxury hotel with Forbes Travel Guide Service Standards.
Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Skills & Competencies:
Proven ability to lead a diverse team and manage multiple departments.
Strong financial acumen with experience in budgeting, forecasting, and financial reporting.
In-depth knowledge of Forbes Travel Guide luxury standards, with a proven track record of maintaining high ratings.
Excellent communication and interpersonal skills.
Ability to think strategically and drive business growth.
In-depth knowledge of hotel operations, guest service, and industry best practices.
Familiarity with property management systems (PMS) and booking engines.
Strong problem-solving abilities and attention to detail.
A passion for hospitality and commitment to delivering extraordinary guest experiences.

Physical Requirements:

Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Must be able to walk, stand, and sit for extended periods of time.
Occasional lifting of up to 25 pounds may be required.