Hotel Front Desk Agent

ESSENTIAL FUNCTIONS 

Job duties include; although are not limited to: 

Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives 

Hosting and welcoming guests with a friendly and sincere demeanor 

Assisting with guest check-in and out process, as well as folios, invoicing and billing 

Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations 

Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly 

Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests 

QUALIFICATIONS  

 High School Diploma or equivalent, Bachelor’s Degree preferred 

 Minimum of two years’ experience in a hotel operations environment 

 Minimum of two years’ experience in customer service 

 Possess basic math skills and have the ability to accurately handle billing 

 Ability to communicate clearly and speak, read, write and understand English well 

 Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur  

PHYSICAL REQUIREMENTS 

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.