Front Desk Supervisor
As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards:
This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable, ordering, and special projects.
Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Responsible for training and direction of new department Team Members.
Provide ongoing training and support to the team.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow-up on credit opportunities during each shift
Other duties as assigned by management.
Other duties include:
Serve as Resort Coordinator
Handle Accounts Payable – preparing bills to be paid by accounting.
Order all Resort Supplies
Special projects as requested by Resort Director or General Manager
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!