Experience Planner

ESSENTIAL FUNCTIONS 

Job duties include; although are not limited to: 

Providing excellent customer service to all guests and taking reservations using proper Montage verbiage, ensuring to adhere to Montage Palmetto Bluff standards 

Contacting guests prior to arrival to assist with reserving activities t and activity information prior to arrival 

Contacting guests prior to arrival to assist with reserving activities 

Booking activity and dining reservations for guests within the resort 

Properly logging guests requests and performing follow up with guests 

Maintaining ongoing communication with activity departments regarding events and opportunities of enjoyment within the resort 

  

QUALIFICATIONS  

High school Diploma or equivalent required 

Minimum of two years’ experience in customer service 

Excellent telephone etiquette and verbal and written communication skills required 

Excellent organizational and time management skills 

Sales background preferred 

Strong knowledge of MS Office, including Word, Excel and Outlook 

Must possess a positive attitude 

Must be willing to participate in a learning environment 

Must integrate company values throughout all interactions  

Must be able to quickly and effectively adapt to using new software products 

Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands 

 

PHYSICAL REQUIREMENTS 

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.