Concierge

UMMARY

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Greeting guests with friendly and sincere welcome
Providing information and assistance to guests regarding city and hotel attractions or points of interest
Booking reservations for guests both within the resort and at outside facilities
Properly logging guests requests and performing follow up with guests
Familiarizing oneself with each day’s arrival and group activities
Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
Ensuring any incoming and outgoing packages are logged and delivered appropriately
Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor
QUALIFICATIONS

College degree preferred
Minimum of two years’ experience in an upscale hotel preferred
Minimum of two years’ experience in customer service
Excellent telephone etiquette
Exceptional guest recovery skills
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly and effectively adapt to using new software products
Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.