Bilingual Client Advocate

 Key Responsibilities: 

· Reflect the agency’s mission and values in a professional style and personal actions. 

· Maintain knowledge of current (and changing) BSH programs and services. 

· Apply strategic thinking and a solution-oriented focus for your role; anticipate and/or identify
opportunities for our clients and our team. 

· Collaboratively working with Senior Client Advocate and the basic needs team to implement action
plans to improve our advocacy program and meet the organization’s strategic
goals. 

· Maintain and develop proficiency in utilizing BSH’s case management system, Case worthy, and maintain and record client notes,
meetings, progress, and success stories in a timely manner. Track neighbors’ progress while evaluating additional needs. 

· Observe the effectiveness of services provided for clients and advocate or assist in the
development of new services as needed. 

· Attend and participate in advocacy, outreach, training, and organization meetings both internally and externally. 

· Develop and maintain working relationships with colleagues and other agencies. 

· Aide in identifying neighbors’ needs using our intake process in-person meetings, and personality assessment. 

· Provide emotional support with goal, career, and or education planning using BSH path to success model. 

· Lead and/or facilitate basic needs programs and
services.  

· Implement services while providing peer support, advocacy, and guided access to information and resource
services. 

· Tasks as assigned in a growing organization. 

· Data collection and/or analysis. 

  

Qualifications 

· Must be bilingual in both English and Spanish. Proficiency in both languages must include written
and oral communication. 

· The ideal candidate has case management experience in a non-profit organization. 

· Minimum five years of client-facing experience. 

· Degree in social work, human services, or related field. 

· An understanding of and passion for Bluffton Self Help’s mission and vision. 

· Proficient in Microsoft Office and database applications. 

· Display effective leadership among staff, volunteers and donors. 

· Must possess strong project management skills, interpersonal skills, positive relationship
building internally and externally. 

· Must have a high level of work ethic, urgency and transparency. 

· Willingness to travel to/from
BSH locations. 

· Strong organizational and time management skills. 

  

Work Environment 

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing
cabinets, etc. 

  

Position Type and Expected Hours of Work 

This is a full-time position. Typical days and hours of work are Monday
and Wednesday, 9:30 a.m. – 6 p.m. and Tuesday, Thursday, and Friday, 8:30 a.m. to 4:30 p.m. This position does require some
additional night and weekend work, depending on program and event schedules. 

  

Bluffton Self Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.